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Hotelbeschreibung Sandos Playacar

Das bietet Ihre Unterkunft

Außenansicht Pool Strand

Essen & Trinken

Essen und Trinken Essen und Trinken Essen und Trinken Essen und Trinken

Für Kinder

Familie Familie Familie Familie

Sport & Fitness

Sport Wassersport

Unterhaltung

Animation Animation Animation Animation

Wellness

Wellness Wellness Wellness Wellness

Ihr TUI Service

Kontaktinformationen

Sandos Playacar
XAMANHA LOTE 1 MANZANA 1
MX77710 Playa del Carmen
Riviera Maya Mexiko
+52 9848774040
reservas3@sandos.com

Hotelzimmer Sandos Playacar

Lage & Umgebung

Hotelbewertungen Sandos Playacar

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Guest reviews (154 reviews)

  • 2/10

    Not child friendly or family friendly Average service unless you paid for a further upgrade to the hotel to join the royal elite club. Closed facilities to guests to provide facilities to the royal elite gala dinner in the evening. Raised issue with the hotel and they weren’t interested unless I wanted to join the royal elite club. Did not see or hear from the TUI rep at all whilst at the hotel. Hotel was spread over a large area (not a problem) as the hotel provided a shuttle service. There was only 2 shuttles used to complete this service but they only carried 9 guests at a time and sometimes you would have to wait up to 4 shuttles before there was space. There was no etiquette or queuing system it was just a free for all that hotel staff did not manage. There was no family entertainment before the main show that started at 9pm. There was no assistance or interest from the entertainment staff/TUI rep for use of the kids club. The teens club was closed for refurbishment. There was no prior notification of this and it was one of the reasons that this hotel was picked. The daily entertainment from the hotel staff was aqua aerobics at noon and then if there was afternoon entertainment provided (which was very very rare) it was all communicated in Spanish therefore we felt that as we did not understand what was happening we did not want to join in. The hotel staff were very difficult to deal with unless we were interested in joining the royal elite club. I was actually followed through the grounds of the hotel by a staff member hounding me to go to a meeting about joining the royal elite club and that if I agreed they would give me financial reward for attending the meeting. This went on for the first 10 days of a 14 day holiday. The TUI app rarely worked or provided solutions for our issues neither did the 24/7 virtual chat.

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  • 4/10
    Recommended

    Good however some improvements could be made. Maybe some snacks at the pool closest to the family rooms for lunch. And also we went when there were Royal Elite guest Celebrations and our evening entertainment was altered because of this which didn’t feel that great if I’m honest.

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  • 2/10

    There’s no TUI rep at the resort or even one that’s contactable. The resort is borderline ********** showing a clear distain towards British people including children.

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  • 4/10
    Recommended

    A few things werent open being shoulder season, a very weird things is they never have spoons at the buffet despite having food that requires spoons. French restuarant is by far the best compared to the others. Nice resort but would probably try a different one if we go back

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  • 4/10
    Recommended

    For the price it was amazing, the food was sensational as was the beach. The only real complaints was that I needed to buy paracetamol at the hotel ans they charged the equivalent of just over £20 for 1 pack.

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Hotelbilder Sandos Playacar