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Hotelbeschreibung Sandos Caracol

Das bietet Ihre Unterkunft

Außenansicht Pool Strand Landschaft

Essen & Trinken

Essen und Trinken Essen und Trinken Essen und Trinken Essen und Trinken

Für Kinder

Familie Familie Familie Familie

Sport & Fitness

Sport Wassersport

Unterhaltung

Animation Animation Animation Animation

Wellness

Wellness Wellness Wellness Wellness

Ihr TUI Service

Kontaktinformationen

Sandos Caracol
Carretera Cancún, Chetumal Pto. Km. 295
MX77710 Playa del Carmen
Riviera Maya Mexiko
+52 9848734444
reservas6@sandos.com

Hotelzimmer Sandos Caracol

Lage & Umgebung

Hotelbewertungen Sandos Caracol

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Guest reviews (503 reviews)

  • 3/10
    Recommended

    Customers should be aware that this resort is designed to be in as much forest as possible and you will require mosquito repellent and creams to administer when you get a bite as you will have many. No mosquito nets are provided. We were accommodated in the select adult section which at times got noisy with under 21. The pool at the adult only section requires a min of someone to clean the floating debris at least 3 times a day due to leaves small insects which fall into the pool, nobody cleaned it till another resident asked. The sunbeds are not cleaned daily the cleaners only sweep around them never washed or hosed down no disinfectant used especially as animals like the local spider monkeys leave droppings there.

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  • 5/10
    Recommended

    Sandos Caracol was a unique holiday experience with wildlife and activities that we haven’t experienced anywhere else. I’m really glad that we were able to experience this with our children.

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  • 5/10
    Recommended

    “Wanneer mag ik terug?”

    Wauw, voor mij de eerste keer Mexico en van tevoren waren veel mensen in mijn omgeving “enthousiast jaloers”. De avond dat ik was gearriveerd begreep ik al waarom. Het resort is niet de meest luxe en nieuwe in de omgeving maar wel voor mijn gevoel het enige resort dat de natuur gewoon de natuur laat en een echte Mexico beleving geeft. Ideaal voor dierenliefhebbers als ik want elke dag kwam ik neusbeertjes, aapjes, wasbeertjes en capibara’s tegen. Alles is super schoon en het personeel is mega vriendelijk en gezellig. Op het resort zelf is al superveel magisch moois te zien en zwembaden ook keuze genoeg. Enige nadeel was de afwisselende openingstijden van de restaurants en geen mogelijkheid om te reserveren waardoor wij vaak voor een gesloten deur stonden of te horen kregen dat het al vol was. Echt ontzettend jammer om steeds weer in het gewone buffet te eindigen. Verder heb ik ontzettende heimwee en ga ik liever gisteren dan vandaag weer terug!! :)

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  • 1/10

    Air conditioning didn't work until last night of holiday, black mold on bedroom ceiling. Toilet was leaking, taps were loose, fridge was leaking, shower mixer handle was not attached. Sewage leak covering path to room. Resort built a wooden bridge to cross the stinking mess, water level was higher than the ramp to get on it most times. In the buffet hall, waited 20 mins to get a drink, other tables were attended to 3 or 4 times with local mexican families. Overall very bad experience, very tired resort, with mostly rude staff. A completely different experience to our last trip to Mexico. If we hadn't already paid, I wouldn't! This holiday is with half of the price paid. Our next long haul will not be with TUI unfortunately.

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  • 2/10

    The restaurants at the hotel were not nice, the buffet rotated the same foods daily. The Italian restaurant really wasn’t nice and looked like food for a child. We asked around for things to do when it was raining and the staff at the hotel didn’t have any ideas, they basically told us to pay for an hour massage. We ended up leaving the resort and stayed at an Airbnb closer to town

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Hotelbilder Sandos Caracol