MX77710 Playa del Carmen
Riviera Maya Mexiko
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Karibischer Strandurlaub und ein familiäres Ambiente vereinen sich in dieser schönen Hotelanlage. Hinzu kommt die Nähe zu Playa del Carmen und zur bunten „5. Avenida”. Wasserfreunde bleiben am Meer oder genießen die Vorzüge der Poolanlage.
Sportliebhaber kommen voll auf ihre Kosten - zahlreiche Wassersportarten, aber auch Workouts mit RiuFit werden angeboten.
Hotelkonzept-Kriterien
Double Standard (DZX1), Doppelzimmer
Suite (SUX1), Suite
Double Standard Connecting (DZX2), Doppelzimmer
Double Standard Handicapped (DZX3), Doppelzimmer
Wir arbeiten daran, diese so bald wie möglich zur Verfügung zu stellen.
Dear Sir or Madam, I would like to make a formal complaint about a member of your welcome team. The information we received about the welcome meeting was unclear, as we were not provided with any details regarding its location. As a result, we arrived a couple of minutes late. When we arrived, a staff member named Julian refused to provide us with any information about the hotel. Instead, he attempted to sell us some excursions. When I asked him again for information about the hotel, he called me a rude person in front of my friends and told me to leave his office. Fortunately, another member of staff was kind enough to assist us and provide the information we needed. I strongly believe that Julian's behaviour fell far below the standards of customer service that your company claims to uphold. I would appreciate it if you could investigate this matter and take appropriate action to ensure that other guests do not have a similar experience. I look forward to hearing from you. Kind regards, Marek Modelski
Show morefantastic
Show moreRooms were clean and cleaned daily. What more can you ask for.
Show moreGreat place to visit and lots to do
Show moreWe wasn’t told before booking that the hotel was due to shut April for a refurb you could see it was in need very tired looking , also we was emailed saying the restaurant that was shut would be completed by the time we got there and it wasn’t so there was a lot of dust and noise round the main pool . Had I have known all this I would of swapped hotels
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