The guy running the Riad was amazing! Nothing was too much trouble and he had us laughing so much, he was brilliant.

I am writing in complaint to a recent hotel booking we made with yourselves tui , the nightmare began  upon leaving the airport the taxi driver had to drop us in the middle of a very busy dirty  market street as the roads were  too narrow to drive up  leaving us trailing up back alleys with our luggage trying to locate the riad mandalay as there was not one signpost , the part of town the hotel was situated in was the slums and I mean the actual slums of marrakesh ! After walking up and down filthy  back alleys with people following asking for money , we found the hostel yes hostel this should never have been advertised as a hotel ! After paying the tourist taxes each £13  we was taken to ground floor   concrete room that all I can describe as a prison cell . The room was very small no windows, no working television , just concrete walls  . The bathroom was an absolute disgrace,  a hole in the ground for the shower hardly any water coming from it, no door or privacy just  a piece of shower curtain hanging up as the door . At this point I cried my eyes out wanting to go home . My partner  went on booking.com and found a new hotel  grand modagar and paid the extra to leave the riad mandalay which we did not receive our tourist tax back either . This was supposed to be my partners birthday present instead  it was a complete nightmare and  extremely upsetting,  she  spent her first day crying and  in fear of the surroundings and in disgust of the hotel ,  the hotel  you have advertised was  something from a horror film . I have never been as disappointed and let down by a travel company and I certainly do not wish to ever return to marrakesh my experience is completely tarnished. I have enclosed photos and the booking confirmation and the new booking we had to make to move hotels,  I would hope you have the decency  to reimburse both bookings as we should never have had to go through such issues in the first instance. I encourage you to investigate into this place as I would not want any other person to experience what we did