The hotel itself was very well kept, but the staff service was very poor for the entire trip, especially in the main buffet restaurant called Martha's Market. They could not cope at all when the restaurant was busy and more often than not, food that ran out was not replaced quick enough, leading to regular complaints. Room cleaning was ridiculous. We would go out at around 8am and not get back to our two rooms until around 3pm and, more often than not, the rooms and mini bars had not been done. On our last day, we were checked in until 12pm but one of our rooms (1230) was already being tidied for the next visitors when we returned from breakfast at 10am. By 11am, the staff had locked the adjourning room so we could not access it. We want the money back for that hour out of the room that we lost. Very poor service. All we got was a half hearted apology from the reception desk. Simply not good enough in our books. The Sports Bar was also an issue. You could go in there any time to play pool or watch sport, but the bar was not opened until 5pm. Absolute joke. Every hotel we have ever stayed in has had a 24 hour sports bar, so why the ********** was this one not opened until 5pm? Staff laziness? Absolute waste of a Sports Bar facility. Another bug bear was the blatant use of recreational and herbal 'cigarettes'. People were blatantly walking around the complex smoking marijuana and it went completely unchallenged. It was meant to be a family friendly hotel, for Christ's sake! I appreciate it is part of the culture but we did not want to smell that at all. The rep on site was not helpful from the end of our first meeting after we told her that we were not adventurous types to do any excursions. The excursions were all too expensive anyway. Why do you charge so much? From the end of that meeting, she made very litte contact with us for the entire two week holiday. Overall, we most definitely did not get value for money on this trip. In fact, it is THE WORST HOLIDAY we have ever taken. All that money paid for nothing. As far as H10 Hotels go, also THE WORST H10 we have ever stayed in. We've had better service in 4 star hotels. As for the flights, also very poor. Food on both flights was very little and not very nice to eat. The in flight entertainment system was faulty on both flights and the movie options were extremely limited as a result. We travelled with two disabled children who ultimately were bored and irritable on both flights because of this Overall, a horrible holiday and it has put us off from ever going to Jamaica again. It was that bad.

Positives Clean, spacious rooms Negatives: Issues with air conditioning in the room, all our clothes etc were damp in this room. When the floor was cleaned by staff it never dried until maybe the next day so was always wet because of the air conditioning issue Buffet food variety was disappointing and very limited. I would expect a lot more from a 5* hotel. None of the food is labeled for allergens or if vegetarian, we were told to ask the chefs at each station but very frequently they were covering another area and would tell you they didn’t know! Service varied massively- long wait times to get into the buffet and get a table. Once seated cutlery was often missing and you had to try and locate a member of staff to find cutlery, basics like tea and coffee ran out a lot and again you had to waste time trying to find staff to sort. Food at the buffet was often not there for example chips because no one had realised they had run out and so we’d wait a really long time to get food. Staff attitude can vary which was sad to see and was a common theme throughout the hotel. There must be something wrong with the air conditioning in the buffet as it was very hot all the time. Guests were walking around with fans on them in the buffet due to the heat. Drink choices were not great and drinks felt watered down with the crushed ice drink mixes they used. I’d expect a good variety of fresh fruit when visiting a Caribbean hotel but this hotel served tinned fruit for the most part with the only fresh fruits noted as watermelon and papaya. They often ran out of both so again another disappointment. There is a lack of chairs and tables in the boulevard area where the hotel does most of their entertainment in the evening. Really not worth what we paid for the trip to this hotel. I would never recommend this hotel to anyone.

Beautifully kept and overall service was great

The accommodation is grossly overrated as a 5 star, this should be a star. The accommodation is tired and is screaming out for a refurbishment

We loved our hotel OCS in Jamaica. the staff were so friendly and the options for food were fantastic. Jerk bar on the beach was the best! and entertainment in the evening such as the violinist was amazing.