Hotelbeschreibung Moon Palace The Grand - Cancun

Das bietet Ihre Unterkunft

Außenansicht Pool Strand Ausstattung

Essen & Trinken

Essen und Trinken Essen und Trinken Essen und Trinken Essen und Trinken

Für Kinder

Familie Familie Familie Familie

Sport & Fitness

Sport

Unterhaltung

Wellness

Wellness

Ihr TUI Service

Kontaktinformationen

Moon Palace The Grand - Cancun
Cancun - Chetumal Km 36.5
MX77500 Cancun
Riviera Maya Mexiko

Hotelzimmer Moon Palace The Grand - Cancun

Lage & Umgebung

Hotelbewertungen Moon Palace The Grand - Cancun

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Guest reviews (21 reviews)

  • 1/10

    Absolutely horrendous

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  • 5/10
    Recommended

    The grand moon....was amazing. Everything was expected from the friendly staff... amazing grounds... rooms... pools and entertainment.... but food was the standout.... habibi is well worth a visit so much we ate there 4 times in 7 days

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  • 5/10
    Recommended

    Been there before and lives up to its standards

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  • 5/10
    Recommended

    Overall the accommodation was great, We've been before before and during he construction of the new facilities Grand. This was our first time since all of the work was completed, and it was impressive. The major disappointment was the attitude of many of the customer relations team, whom in previous years had been really helpful and supportive. This time they were instinctively defensive and resistant to \"owning\" the resolution of issues. E..g. when one part of the group (with 2 children, received no clean towels for 4 consecutive days (they resorted to borrowing beach towels) customer relations repeatedly advised them to contact housekeeing and or use the app). When eventually 4 hand towels were delivered (via the app), customer relations response was that they had mispelled the requirement (in Spanish) on the app.

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  • 4/10

    The common areas of the hotel were 5 star and reflective of the price that was paid for the holiday BUT the condition of the room was 2 star. The general appearance of the room was tired. Walls were covered in dirty marks, the balcony was filthy on check in and we had to request for this to be cleaned. The air conditioning was very loud, we had to turn it off on a night to allow us to sleep. After approx. 10 days we noticed that the patches of the wall were turning black (mouldy) and damp. We reported this to reception nothing was done that day. We then reported it for a 2nd time and someone came and looked at the room. Nothing was done after this despite us asking for the room to be cleaned. The cleaning of the room was limited to making of the beds and taking the rubbish out. I would like to send you videos of the room so you can see for yourself the black mouldy marks on the walls & would like someone from TUI to contact me. The pools, food quality, entertainment and general services of the hotels were all top class, but despite all the positives of the hotel i would not consider recommending the hotel due to the state of the room.

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Hotelbilder Moon Palace The Grand - Cancun