“een hotel voor een rustige vakantie”

dit hotel is niet splinternieuw, maar goed onderhouden. het personeel is ervaren en trouw en vriendelijk en gemoedelijk. aantrekkelijke aanplantingen en architectuur, ruime kamers middelmatige catering- middagkaart te verkiezen boven avondmenu vlak bij het strand, maar met eigen privéstrand voor de hotelgasten enkele leuke restaurants op stapafstand een van de beste en grootste en rustigste zwembaden van de badplaats geen swingende plek, maar ideaal voor een rustige week, halve dag zwembad, halve dag op stap in de buurt.

Overall, the accommodation has a lot of potential thanks to its great location, good facilities, and genuinely friendly staff. The atmosphere is pleasant, with good daytime and evening entertainment, and thoughtful touches like the flexibility to swap breakfast for lunch when going on excursions. However, several aspects of the room experience were below expectations. The bedding and towels were of poor quality and visibly worn, and housekeeping standards (such as changing sheets) were lacking. Basic amenities like an iron and ironing board were not provided, which was inconvenient, especially as an additional paid service was required for something that is typically included as standard in most hotels. Communication could also be improved. Information at check-in was minimal, and some additional costs, such as a “special dinner”, were not clearly or transparently communicated in advance, which was disappointing. Similarly, while some deposit-based extras (like beach towels and safes) were manageable, they add to the overall feeling of unexpected charges. Food quality and variety were generally good, with a flexible dining setup and reasonable supplements if you wanted alternatives. That said, the early end to dinner service and entertainment (both finishing around 10pm) felt restrictive, especially for a holiday setting where guests often expect a more relaxed evening schedule. In summary, while the hotel delivers well on location, atmosphere, and service friendliness, improvements in room quality, transparency, and attention to basic guest expectations would significantly enhance the overall experience.

It was clean, spacious, and perfect for our needs.

“Senegal”

Belle expérience pour un premier voyage hors Europe Hôtel Neptune à Saly au top

“Tui medewerking ter plaatse”

Nadat mijn partner werd overvallen wil ik graag Valérie ( de Tui medewerkster) in het bijzonder bedanken voor de steun en hulp die zij ons heeft verleend. Uitzonderlijk was het, niets was teveel en alles werd vlot afgehandeld. 1000 x bedankt.