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Hotelbeschreibung Hideaway at Royalton Punta Cana

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Außenansicht Pool Strand Ausstattung

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Ihr TUI Service

Kontaktinformationen

Hideaway at Royalton Punta Cana
Highway Macao
DO23000 Punta Cana
Südl. Dom. Republik. Dominikanische Republik

Hotelzimmer Hideaway at Royalton Punta Cana

Lage & Umgebung

Hotelbewertungen Hideaway at Royalton Punta Cana

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Guest reviews (289 reviews)

  • 4/10

    As mentioned previously. We was disappointed that we requested a 5 star Adults only . Yes the section was supposed to be a 5 start adult only but inside a large family hotel which was full of children water shoots and youths getting drunk and fights breaking out ! Not what we was expecting from Tui .

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  • 1/10

    Dirty, staff were rude, food was poor, maid didnt turn up a few times, fridge only restocked twice, didnt get our vodka till nught 4/5, luggage was lost at the hotel for hours.

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  • 5/10
    Recommended

    Great hotel, amazing staff and excellent TUI reps!

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  • 2/10

    When we arrived we went to check in staff said we where in the wrong place and pointed saying you need to be over that side no guidance or support left to find our own way with no map and no idea where we where going. The first room smelled of damp and we went in the hideaway to be away from children yet our room was directly in front of family swimming pool so very noisy, when we went to speak with staff they where very rude and disrespectful, we spent nearly two hours trying to get a different room which we did after lots of back and forth, we said about paying for and doing an upgrade, we told them where we would like to go, and the attitude is you are in bottom accommodation and want to go to top accommodation they just tutted and where rude and unhelpful

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  • 1/10

    Holiday complaint After booking our adults only holiday for me and my husband , we were very much looking forward to a relaxed well earned holiday to spend time together in a peaceful adults only environment. However on arrival we were amazed to see families and children in all areas including the beach , the pools playing games , in all restaurants. This was not the adults only holiday that I intended to book . I totally understand that we had access to two other hotels within the complex , however the hideaway is described as an adults only hotel and should have been managed in this way with no access to so many children and families . This holiday has clearly been miss advertised and miss sold to us . Me and my husband are bitterly disappointed. We have previously been on a TUI adults only holiday in Cape Verde and we looked forward to a similar experience.

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Hotelbilder Hideaway at Royalton Punta Cana