We found the food experience was a bit of a downfall, as very often the food was lukewarm and there were never any hot/warm plates. Limited choices for dining . compared to other Tui hotels we have visited. Also the entertainment at night was poor apart from one evening. However , your daily activities were well run and advertised and your representative for activities was excellent. The drinks available were excellent with lots of choice and good quality.

Clearly understaffed with most restaurant staff 'grumpy' as a consequence. There was evening entertainment which every evening was far too loud. Numerous customers complained to reception, nothing was done. We were told the entertainment was limited to one hour. Two nights it was an hour and a quarter. One night was an hour and a half and one night was one hour 42 minutes. I was promised a call from the duty manager the morning after making my complaint. Needless to say the call never came. I complained the next day to be told the manager was 'off for the weekend' and would call me Monday. He didn't. Reception staff seemed well trained in how to be passive aggressive when listening to my concerns. I have to stress that I remained calm and composed at all times. One member of staff couldn't even maintain eye contact when you were talking to him. I have stayed in six H10 hotels around the Canaries (every island) and this one was like chalk and cheese compared to the others. VERY limited buffet offering, much of which was inedible as it had been lying so long, slow replenishment, really disappointing. The REAL bugbear though was being charged 3 euros for water at every meal 'because I wasn't all inclusive' - when in The Canaries, like all of Spanish and EU territory it is actually illegal to charge for tap water at a meal. I estimate I spent 30 euros over 6 days that I should NOT have been charged. I am taking this up separately with H10 direct. My fault that I didn't do my homework fully, but the resort was very poor. NOTHING to do, nowhere to walk any significant distance unless you were happy on the roadside. First time in Gran Canaria and the last.

It was clean and the cleaner on the 3rd floor who did our rooms 3025 and 3036 excellent. The Shower was too small and the toilet was really small. Needs more room. In them.

“Prima vakantie, al was het hotel en de locatie een tegenvaller”

Bij binnenkomst was de ontvangst hartelijk. Na een ronde over het terrein, waren we toch enigszins teleurgesteld. Bedjes bij het zwembad stonden erg dicht op elkaar en de directe ligging naast een appartementencomplex met kinderen, was schrikken. Eenmaal bijgeboekt met de optie Privilege maakte dit voor ons een enorm verschil dat het alsnog een prima vakantie is geworden. Het eten bij het buffet was ronduit matig. In het enige restaurant op het complex was het eten echt goed. De ligging geeft weinig opties voor een leuke wandeling in de directe omgeving. Hierdoor waren we vaak gedwongen de avonden in het hotel zelf te blijven. Het entertainment was vaak hetzelfde, met zowel positieve als negatieve ervaringen. Groot nadeel is de locatie van het optreden. Deze ligt aan de kant van alle kamers, waardoor je echt niet eerder dan 23.00 uur kunt slapen, want het geluid stond enorm hard. Rondom de entertainment werd er muziek gedraaid wat door het personeel erg leuk werd gevonden. Deze muziek was niet onze smaak en na avond na avond dezelfde harde reggaeton, werd het zelfs irritant. Toen we dit aangaven bij de bediening, kon het niet worden aangepast. Erg jammer en vooral bepalend voor de sfeer! De laatste twee avonden merkten we personeelstekort in de organisatie, waardoor de rooftopbar dicht was. Verder veel lief personeel die echt hun best doen, wat we erg hebben gewaardeerd. Cocktails waren goed, waarbij de originele dranken werden gebruikt. Wel raar dat richting het einde van de avond, dranken niet werden aangevuld en er alsnog een goedkoper alternatief werd aangeboden bij de bar, ondanks de all inclusive.

The hotel was situated in an isolated area with very few bars/restaurants within walking distance. A taxi or bus was required to go anywhere