MX77400 Cancun-Playa Mujeres
Riviera Maya Mexiko
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Dieses stilvolle Strandhotel in modernem Design bietet umfangreiche Unterhaltungs- und Serviceleistungen. Der exklusive Bereich für Kinder ist auf einem inselförmigen Gelände gelegen. Hier sind Spaß und Abwechslung garantiert für Groß und Klein!
We had two rooms at the resort, rooms were spacious however one of the rooms smelled damp and the air in the room was damp which made everything including the bedding feel wet
Show moreAs detailed in my complaint two of the listed and advertised activities didn’t exist at the hotel and two others were unavailable during our stay due to a recent Padel event at the hotel
Show moreThe staff were excellent however were unable to help with the room upgrades we were mis sold by TUI. We enede dup in a room in building 15 that overlooked a swamp/forest - The smell was enough not to spend time on the balconly - The issue I have is that we paid for an experienc ein good faith to TUI when the hotel confirmed these specific rooms were never available and confirme dshould never have been sold in teh first place - TUI have refunded this (after 4 days of complaining whilst on holiday) but this is not the point and I will never choose TUI again (despite last year paying 20k for Maldives and 16k thsi year for Mexico) The trust has now been broken
Show moreHotel was lovely part of big resort the info TUI gave did not explained this resort had separate hotels - an adults only and the family friendly hotel. Our airport transfer took us to the adults only hotel but we were booked into the family friendly hotel by TUI we decided to upgrade to adults only which caused problem with tour pick up and transfers. I had a problem contacting TUI rep to get this sorted . Eventually Managed to see rep and get further contact but this marred what would have been a great holiday as all a bit stressful as one tour was completely missed a pick went to wrong hotel.
Show moreSuperb just could do with better toiletries and evening entertainment
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