Hotelbeschreibung Grand Hotel Cesare Augusto

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Kontaktinformationen

Grand Hotel Cesare Augusto
Viale degli Aranci 108
IT80067 Sorrent
Kampanien/Capri/Ischia Italien

Hotelzimmer Grand Hotel Cesare Augusto

Lage & Umgebung

Hotelbewertungen Grand Hotel Cesare Augusto

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Guest reviews (15 reviews)

  • 2/10

    Mrs Saunders is gluten free and the food provided was very limited not like other hotels I have stayed in

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  • 5/10
    Recommended

    Just brilliant the whole experience

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  • 4/10
    Recommended

    One of the biggest disappointments with our accommodation was the completely unacceptable situation regarding a suitable bed for our young daughter. Before travelling, I specifically contacted TUI Live Chat to check whether we would need to pay extra for a crib and was clearly told that we would not. We then arrived at the resort to discover that we were expected to pay €140 for one. To be given one answer by TUI before travelling and then face an unexpected €140 charge once already at the resort is simply not acceptable. We had already paid a considerable amount of money for our daughter to have her place on this holiday, yet a safe and age-appropriate bed was effectively not included. The cabin-style bed available was not suitable for a child of her age. Guidance for young children is that they should sleep in an appropriate cot or crib with sides, so expecting us simply to accept an unsuitable alternative was not reasonable. What was particularly frustrating was the lack of meaningful help from TUI in resolving the situation. We had done exactly what you would expect a customer to do: checked the arrangements before travelling and relied on the information TUI provided. Despite that, once we arrived, we were left to deal with the consequences ourselves. The €140 charge felt like an unexpected penalty added on top of an already expensive family holiday. If an adult paid for a holiday and arrived to find there was no suitable bed for them, nobody would consider that acceptable. I don't see why it should be treated any differently simply because the paying guest is a young child. Ultimately, we had to source a suitable bed ourselves locally at the resort. Having to spend our holiday trying to resolve something as basic as providing our daughter with a safe place to sleep is absolutely not what we expected from a TUI package holiday. This put a real dampener on the holiday and has significantly affected our opinion of the accommodation and, more importantly, TUI's handling of the situation. I would expect TUI to take responsibility for the information we were given before travelling and to ensure other families are not put in the same position.

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  • 3/10
    Recommended

    STAYED BEFORE SO WE KNOW WHAT ITS LIKE

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  • 4/10

    TUI ruined my full holiday experience

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Hotelbilder Grand Hotel Cesare Augusto