“Sauberkeit und allgemein”

Das Gästebuch WC sehr versüfft und schmutzig. Stinkt beim rein laufen Glastür Boden alles verschmiert. Zustellbett sehr hart. 5cm **********.Trotz Zettel geschrieben und Trinkgeld kam keine dickere Matratze .1x in 5 Tagen Bett gemacht. 1x in 5 Tagen nach gewischt. Balkon kein Wäscheständer. Auf Balkon Vogelkacke kam ja keiner zu wischen. Frische Handtücher 1x nur 1 groß und 1 kleines in 5 Tagen. WC Rolle in 5 Tagen nur 2 nicht nachgefüllt. Dusche kalkig und schmuddelig. Cocktails muss mann bezahlen ohne Alk. bei All inkl. Zeiten bei All inkl. NICHT rund um die Uhr. Hätten wir das gewusst hätten wir HP gebucht . Bei Buffet &Pool Plastikbecher verschmutzt wo nach Salz schmeckt mit angetrockneten kalkflecken . All inkl. Endet um 23:30 Uhr. Billard muss mann bezahlen. Kein Reiseveranstalter vor Ort für Info, nur ordner alles auf Englisch auch im Hotel jein Deutsch. Ameisen im Zimmer. Überall nur große Ventilatoren keine Klima im Haus nur auf Zimmer.. Jeden Tag Wasser und Honigmelonei sonst Essen war gut aber fast immer kalt. Es ist definitiv keine 4* wert.

The Golden Mare Barbati wasn't great. It has the potential to be a very good accommodation but lets itself down by poor management that has failed to implement strong training and operational procedures. Our room was not cleaned for the entire 11 night stay, room service came in and made the bed and possibly swept the floor in the bedroom area but that was the limit of their abilities. The bathroom was dirty, deep dirt in the grout of the shower area residue on the glass and dark dirt from the shower pipe that built up on the tiles throughout the stay. A battered old rusty bin for the toilet paper to go in and they market themselves as 'luxury'. The taps were either caked in dirt and limescale or the chrome had completely worn off. We'd read the reviews online prior to booking but decided to proceed anyway as we're not what we would consider 'fussy', the price and location were right for us and even though all-inclusive, gave us the option to eat out a few evenings. The majority of the staff (notably on reception and the two young ladies working on the bar) were very good and pleasant, some less so and obviously were just there to get paid and go home. The manager did not appear to be the type to lead by example but was also pleasant but was obviously not carrying out spot checks of what the housekeeping/cleaning staff were doing. An extremely dirty trolly was used to gather the plates and food waste and was left in the dining area throughout meal times, not a great look. On a positive note, the food was good and plentiful. A range of meats, salads and good desserts. The evening entertainment was regular and varied. Air-con in the rooms was fantastic but you couldn't sit on the balcony in comfort as the air-con unit was situated right where you'd want to relax pumping out hot air. The beverage options were limited and poor. There was a single beer tap in the dining area that served, on many occasion, very warm beer as, response to my enquiry, \"the barrel has been in the sun\". The wine on offer (via tap) was also very poor. All in all it has the feel of a place that has changed hands too frequently and is run by accountants rather than hospitality professionals. Maintenance was poor outside with a large pergola on one of the upper terraces that looked like it was going to crash through the glass 'fencing' onto the bar area below in the high winds. This was reported to reception at the time. Some drainage areas around the pool had poor covering so guests would regularly trip on it. The response was for a member of staff to place a bin over it. A few hours later another member of staff moved the bin back to it's original place. The covers of many of the sun loungers were very dirty. We stayed in the main hotel but on numerous occasions overheard guests at check-in requesting to see alternative rooms to the one they'd been allocated. In short, it needs a really detailed look at, investment in both staff and building and a management team that will maintain a set of higher standards. We did have a great holiday though.

Perfect in every way ! 😃

Cleanliness was extremely poor, especially the bathroom. Shower and toilet NEVER cleaned (we did it ourselves, even though we asked reception)Bedding and towels were extremely worn, discoloured and although towels were changed regularly, we had to ask for our sheets to be changed. Floors indoors and balcony NEVER washed. Curtains were hanging off the rail. Coffee etc never replaced. Shelf not secured to the wall. TV not working. Not enough storage. Pool area dirty, lots of bugs in the pool. Food extremely disappointing for ‘luxury’ hotel. Repetitive, not much choice, often luke warm, dishes wet, cutlery often dirty. Although the staff work long hours, service was slow and they appeared unhappy. The electricity often went off which meant the drinks went off too. Drinks weren’t great, no soft drinks on one occasion and coffee machine often wasn’t working. Member of staff behind the bar couldn’t have been less helpful, awful attitude! NOT a 4 star luxury hotel! Our £4000+ All inclusive holiday, cost us a lot more as we had to buy drinks, snacks etc. which should be included.

as already said in previous question