We really enjoyed our stay at the accommodation in Rhodes! The aesthetics were lovely, and the hotel had a really nice atmosphere. We were initially given a room with two single beds pushed together, but after speaking to reception the following morning, they were happy to move us to another room, which we were really pleased with. The staff were helpful in resolving this quickly. The location was great for getting around, too. It was around a 20–25-minute walk to the main street, where there were plenty of restaurants to choose from. There was also a small supermarket just around the corner and a nearby bus stop with easy connections to Rhodes Town and Lindos, making it convenient to explore the island. The only small thing I would suggest is having some chilled background music playing around the smaller pool to create an even more relaxing atmosphere. Overall, we had a lovely stay and would happily recommend the accommodation to anyone looking for a relaxing holiday in Rhodes

“Ett underbart hotell”

Helt underbart hotell med allt man jag önskar mig på min semester. Stilla utan barn utan barn under 16 år, bra restauranger och barer

Booking ref **********. Room 401 Cooks Club Kolymbia was not fit for paying customers. First given a box to share with a wrap cut in half with a handful of tortilla chips (share) no drinks provided, not even water. No tiles in shower, scale on shower heads, dirty shower trap/sink hole. Rusty bin, stained toilet seat, dirty around toilet furniture, broken tiles put around toilet window, hand print inside door and on mirror in bathroom , door frame needed filled, decor years old walls bubbling, stained ceiling, numerous hairs in bed and smelt of perfume, cobwebs dust, right opposite was cleaning room, door left open (video footage) of all of the issues. That’s to start with. Asked for another room to be told they can’t, on returning to ask for clean bedsheets (told they haven’t got any) I refused to sleep even for one night. Given a room for the night in the sister hotel, same unfriendly greet, no water or drink. Informed the bathroom door is sticking so room not being let out but had to vacate the room by 11.00. Told the porter to knock before entering in case someone might be in there already! Thankfully the room was empty. Room clean so happy to sleep the night, half drank bottle of bubbly left in the fridge. No bathroom door at all, been removed. 02.00 went to bed. 02.47 woke up as I heard a click noise and noticed light shining through the room. Crawled to the end of the bed to see the front door to our room open. Not going to lie but my heart was pounding and was so scared, we did look in the bathroom and outside but couldn’t see anyone. Got a large chair to put against the door. Got up at 07.00 to get a shower, tried many times turning the handle but no hot water. 08.00 call Tui spoke to Marwan who called the hotel we should be in and he called back at 08.19 to say they have an alternative room, to go for breakfast and then return to hotel reception. 09.27 Emmanuel customer experience staff showed us a room, on going I pointed out the light in the communal staircase was not on (even in the day it was dark) I asked him to tell maintenance as it was hard to tell when the step started or ended. we were happy with but to then be told this wasn’t it, our room was a few doors down and when it’s ready he will call us! , then asked to sign paperwork to say we wouldn’t won’t compensation. Felt very uncomfortable, pressured and anxious. 12.10pm room 646 was ready, we had to sit in our clothes from yesterday travel as we didn’t have our luggage. Inspection of new room, everything clean and tidy, fruit, bottle of water and Prosecco. Toilet seat very loose, door screen to patio stuck. Within 20mins fixed. 13.54 I called Tui with an update and spoke to Natalie, I explained everything again and the update of the room. I asked for a taxi back to the airport to be offered £50 off our next holiday. I obviously felt very offended and disappointed and declined it as that was insulting considering the start of our holiday from the airport to arriving. Up until Wednesday, we had a few telephone calls to the room, personal mobile and a letter under the door, asking us to see Emmanuel as he thought we were happy with everything. On eating breakfast, Emmanuel found us, as to not cause any tension, we smiled offering him a beverage and seat. He then mentioned about a review (I wasn’t aware at the time) my partner had put some photos up and a little writing with (to be updated) Emmanuel said his manager was pressuring him and that the manager was also worried for his reputation and what can they offer to have the review removed. My partner said are you trying to bribe me to be responded back with a “yes” On the Sunday at 17.00 we met Tui rep Tyra, we explained everything, I think she may have been a little nervous as she laughed a few times, I tried to see the funny side but did struggle, especially knowing staff were around and I was uncomfortable but tried to keep smiling and laughing. She did offer some nice eateries and we gave her some recommendations too. We asked her to please make sure room 401 was not let out and was never going to be but we never got the update just that she couldn’t help us any further. Again, I felt like a ten nights stay was like a long weekend due to everything that unfortunately happened. It did cause us to have an argument and I ate breakfast alone on one morning due to my partner staying in the room. We have booked all our holidays with you and NEVER have we experienced anything like this. Some staff put all the others to shame, I don’t go on holiday to stay in a 5 star hotel to see sad unhappy faces, especially when we kept a happy face on and greeted everyone kindly. Staff especially management need training, maybe go to Gennadi grand resort, Lindos Blu, Sheraton Ixia. To see how a 5 star is run and what it should be. Still having to take time to process this and let you know. I look forward to your reply. Daniela

You pay hotel tax for 5 star this is not 5star I would say 3 plus, my booking saud my room included a bath robe, I did not have one so I question this and was told my room type did not qualify

Accommodation was very dirty. Pool disgusting and room full of flies. They did spray them which made the air difficult to breath in and The dead flies were not cleaned. I’m finding dead flies in my luggage now am home.