When we arrived at the hotel we weren't given the twin deluxe room we had booked and paid for. We didn't know about this until about 4 hours after we had arrived and got to our room. We went back to reception, all the ladies had been lovely, however when we returned to reception we were confronted by an incredibly sarcastic, mid 30's, bald headed guy (maybe called Lorenzo), who spoke to us in a very unprofessional manner along with a sarcastic grin. He said it was our fault that the room wasn't correct and that they don't do twin rooms. At this point we asked to speak to a manager due to his attitude. We were advised they were busy, I requested they come to Reception now. They arrived 5-10 minutes later! I believe it was the Customer Relations Manager (a lady). We went through how we were made to feel, advised the man should not be working in a customer relations role, and he needed to attend some customer service courses. We showed her our Tui E-Ticket which showed we had the deluxe twin seaview room not the deluxe double seaview room. We advised we always book a twin room for medical reasons, and were advised a room will be available the following day - not good enough but we had no choice! Reception called our room at 08:10 the following morning, and they woke us up. I called back 10 minutes later to find our room was ready next door. My husband went to collect our keys which were the wristbands, and to his horror the room was a disgrace. We had heard the previous people leaving a matter of minutes before reception called, nobody had cleaned, made the beds, removed the food left on the side/in a bag and there was a ceiling panel laying on the shower floor. Reception apologised as they were advised it had been cleaned. We were advised not to go back in the room until 10am, there was no offer from the hotel to help us move next door to the other room. Very disappointing start to the holiday. The aircon in the rooms and the entire hotel was either switched off or very low. We went through 2 Calima's so the heat was hitting 35-40 degrees and it was incredibly uncomfortable. We weren't the only people to mention this. The room we had 7226 needs some attention. The shower/toilet room was like a broom cupboard, not at all well proportioned as you couldn't open the door with the bath mat on the floor! The plaster was coming off the wall, the cheap laminate flooring in most of the room was coming up and bubbling, there was blood on one of the mattress toppers (sheets didn't fit the bed so you could see this everyday), the rug on the floor hadn't been hoovered for a while. Our kettle didn't work so we requested a new one from the same man on reception who ignored our request. I asked for one on the hotel app in the end, and they assisted straight away which was very kind of them. Just a general let down.

Superb accommodation, staff friendly, rooms very clean. Food is very much the same every day and nothing special. Had to speak to the head chef as there were no tomatoes for 4 days, nothing, not a single tomato 😑

The hotel is beautiful. Staff are friendly and the entertainment was amazing

“een keer Fuerteventura is genoeg”

Wij kwamen aan en werden heel vriendelijk te woord gestaan, wij zouden een rustige kamer hebben op nr 6022. Deze kamer lag echter recht tegenover een karaoke bar waar de herrie tot 23.00 doorging, daarna werd het stil. De kamers waren zeer geluid doorlatend, als de buren hun kast opende hoorde wij dat. Het kamer onderhoud liet zeer te wensen over. Deur en stijlen waren opgezwollen van het vocht. TV zenders waren er alleen maar in het Spaans, triest in deze tijd, zelfs in zuid Afrika hadden we Nederlandse ,Duitse en Engelse zenders. het buffet als ook de service waren prima en het eten fantastisch, het zwembad was wat gevuld met koud zee water van 27oC het hout aan de onderkant van de brug was helemaal verrot en afgerafeld. Het complex was verder netjes verzorgt en groot. de chaos op het vliegveld was compleet. vooraf inchecken had helemaal geen nut, men was behoorlijk traag en bij de scan moesten we ineens naar een andere balie want de eerste blokkeerde, het personeel daar brulde alleen in hetv Spaans en sprak geen woord Engels, triest. Wij hopen nooit meer met transavia te vliegen, stoelen kunnen niet wat naar achteren, pijn aan het zitvlak van 4 uur zitten door een harde ondergrond en voor 2 tosti's en 2 snickers betaalde we bijna 20,- e.e.a. is ronduit schandalig te noemen, de service is ver te zoeken helaas

“Heerlijke vakantie”

Echt genoten was genoeg te doen groot resort leuke buurt centraal van alles voor kinderen top