DO02300 Punta Cana
Südl. Dom. Republik. Dominikanische Republik
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Dieser Teil des weitläufigen Bahia Principe-Komplexes bildet eines der Premium-Segmente der bekannten Hotelkette und lässt mit zahlreichen Annehmlichkeiten auch bei anspruchsvollen Gästen keine Wünsche offen.
Resort staff were always available to provide support. They occasionally asked randomly if you needed help or suggestions on what you wanted them to do better at which was a very good idea. Complaints were attended to immediately. TUI rep in Bahia Principe - Roodly, was of very good support during the holiday. He was available - with a call or message and responded promptly to provide direction, support or advice for anything during the stay. He deserves his flowers. I would rate him a 10/10.
Show morePlace was spotless.Was good being able to go to the other hotels in the complex.Food ok but was the same selection for lunch and evening meal.Good choice of A la carts .Some staff were more friendly to Spanish speaking guests than the English talkers.
Show morePoor service and rude staff in all areas of the hotel, if you didn’t speak Spanish then they ignore you or say they don’t understand. They closed the buffet at lunch and dinner and make you use a small beach area restaurant where there is no air con and meat and fish etc left out in 30+ heat with flies and what ever else lands on it. Staff are so rude and unhelpful. Waiting times at bar and service was awful.
Show moreIt was terrible waiting on stuff rude bar staff rude standing around on their phones house keeping staff working really hard and polite
Show moreHave already detailed in a complaint to tui
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