We had problems with the WiFi and smart telly which after 4 times reporting it was not working they fixed but took a week. The room was clean and nice. The shower was not good 😐

By far our biggest concern was the persistent dampness in the room, which significantly affected our comfort throughout the stay. The floors were frequently wet, and the room had an unpleasant musty smell. Following housekeeping, the floors were wet-mopped but not dried, leaving them dangerously slippery. They often remained wet for hours, sometimes until the following morning. We were also unable to regulate the air conditioning to achieve a temperature that might help dry the room. When we struggled to get the temperature we wanted, we discovered that hotel staff could manually override the settings. This was particularly frustrating given the damp conditions and our inability to create a warmer, more comfortable environment. The beds, sheets and covers also consistently felt slightly damp, making sleeping uncomfortable. The air conditioning unit made a persistent ticking noise and dripped water, adding to the problems. Our balcony received no direct sunlight. While not normally a complaint, the lack of natural warmth offered no relief from the dampness or smell. Overall, the combination of wet, slippery floors, damp bedding, poor temperature control and a persistent musty smell made the room an unpleasant place to spend time. * Room telephone: We couldn’t contact reception, and the numbers provided for other departments were incorrect. * Digital room key: The facility to download and use our room key on a mobile phone didn’t work. * Bathroom lighting: The bathroom light flickered. * Housekeeping: One bed was missing its second sheet or cover, and a cleaning cloth had been left in the other bed. Disappointingly, the dampness has continued to affect us after our holiday. I’ve had to wash all my clothes at least twice to try to remove the musty smell they absorbed in the room. I’m still concerned the smell may not come out of some items. It’s incredibly frustrating to return from a holiday and have to repeatedly wash clothing, with the possibility that some belongings may be permanently affected. We appreciate that occasional maintenance issues arise, but the number and nature of these problems fell short of what we expected from RIU. The dampness was particularly concerning, affecting our comfort, bedding, safety and belongings. .

Wir wollten ursprünglich etwas anderes buchen, leider wurde uns diese Reise mehr oder weniger aufgeredet. Besonders positiv hervorzuheben sind das sehr freundliche und hilfsbereite Personal, insbesondere David, Maldonado, Mateo, Juan Carlos und Luis. Sie waren immer herzlich, aufmerksam und stets bemüht, dass es den Gästen an nichts fehlt. Auch das Essen war wirklich hervorragend. Besonders schön fanden wir, dass man immer draußen essen konnte. Die Zimmer waren stets sauber und gepflegt. Leider gab es keine Strandtasche. Am Strand waren ständig Verkäufer unterwegs, man wurde dauernd angesprochen oder angepfiffen, was auf Dauer sehr störend war. Im Meer war häufig Seegras vorhanden, allerdings hat man sich bemüht, den Strand so sauber und gepflegt wie möglich zu halten. Am Pool war es extrem laut, die Musik war sogar bis zum Strand zu hören. Auch die Abendveranstaltungen waren teilweise sehr laut. Insgesamt ist das Hotel daher eher weniger für Ruhesuchende geeignet.

Quite a few problems which included dampness in room to the point that bedding and clothes were damp. Room service hit and miss. Key cards not working. Smoke detector going off in room three times, two of which were 2 and 3 am. Room being allocated to new guest who entered room just as I was coming out of the shower!

Hotel is fine. Our room was a Twin when we arrived and we asked for a change. This was accommodated within 24hrs as limited availability meant we couldn't move immediately. Hotel food and drinks excellent. Internet service (network) is available, but Wifi connection is patchy. It needs to be upgraded for full coverage around the pool areas. Pool with the swim up bar needs to be better maintained, cleaned daily, and swept for anything in the water. I have seen this at other hotels and was shocked to see things building up day by day on the top of the water. Bits of floating hair, leaves, bugs, waste. Get on top of it. Carla from the animation team was excellent. But her colleagues could do with knowing more English, and they really need to stick to the advertised schedule. In 2 weeks they didn't proactively try to recruit anyone to play beach volleyball once. They never try to recruit for the bigger activites, and Riu Fit was largely non existent at the hotel, despite what was promoted. The entertainment.animation team did a great job at night getting the people involved in dancing etc. Bar staff at the pool bar, the Cubano bar were excellent and the wait staff did a lovely job at the restaurants in general. However... any drinks other than Wine at the restaurants took an age to arrive, and in our final night didn't arrive at all. My wife went the whole meal without a drink, despite asking twice. We had our anniversary on the 2nd November, which I communicated during booking. Absolutely zero reference was made to this in our accomodation, or at the hotel in any way. What is the point of being able to communicate these things if small gestures aren't delivered off the back of it. Finally - Riu Party. The concept is amazing. But, the music is basically only for the 18-30s crowd. The vast majority at our hotel were well over 30 (as are we) and the Pink Party, the White Party, The Jungle Party, The Neon Party were basically the same party, same music, different colours. How about getting DJs to play more than 10 seconds of songs that people know, and actually playing full songs, not simply replacing them with house/dance music for their entirety. It was disappointing to see a whole crowd of 30+ aged groups stood around on the sides hoping/waiting for music to improve... and it never did. I would say these parties would be much better if they catered more for the demographics actually staying at the hotels... especially in adults only.